Shipping Policy

Effective Date: March 8, 2025

At Designbinaa, we are committed to providing a seamless and timely shipping experience for our customers. Below you will find all the important details about our shipping policy to help you understand our shipping practices, including costs, delivery times, and shipping methods.

1. Shipping Methods and Rates

We offer multiple shipping options to cater to different needs, including standard and expedited shipping services. Shipping rates are determined by the weight and size of your order, as well as the delivery location. You will be able to view the shipping costs during the checkout process before completing your order.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days (available for an additional fee).

International shipping rates vary depending on the destination country and the size/weight of the order.

2. Processing Time

Orders are processed Monday through Friday (excluding holidays). Please allow 1-2 business days for order processing after payment confirmation. During peak seasons or sale events, processing may take slightly longer, but we will notify you if there are any significant delays.

3. Shipping Destinations

We currently offer shipping to both domestic and international locations. We ship within the United States and internationally. However, shipping fees, delivery times, and restrictions may vary for international orders.

  • Domestic Shipping: We offer nationwide delivery across the United States, including Alaska and Hawaii.
  • International Shipping: We ship to selected international destinations. Additional shipping charges, customs duties, taxes, and fees may apply based on the destination country. Designbinaa is not responsible for any customs charges or delays that occur during international shipping.

4. Shipping Address

It is essential to provide accurate and complete shipping information during checkout. This includes your name, address, and contact details. Designbinaa is not responsible for delays, undelivered packages, or additional shipping fees resulting from incorrect or incomplete address information.

If you need to change your shipping address after placing your order, please contact us immediately. We will make every effort to accommodate address changes before your order is processed or shipped, but we cannot guarantee changes once an order has been dispatched.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.

Please note that it may take up to 24 hours for tracking information to become available once your order has shipped.

6. Shipping Delays

While we aim to deliver your order on time, there may be unexpected delays due to factors outside our control, such as weather conditions, carrier delays, or customs processing (for international orders). If you experience a delay, we will notify you as soon as possible.

7. Lost or Stolen Packages

Designbinaa is not responsible for lost, stolen, or damaged packages once they have been shipped and delivered to the provided shipping address. However, if you experience issues with delivery, please contact the shipping carrier directly using the tracking number provided. If you have concerns or need assistance, you can also reach out to us at info@designbinaa.com.

8. Order Issues

If you encounter any issues with your order, such as receiving the wrong item or damaged products, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by providing a replacement or refund, depending on the situation.

9. International Duties and Taxes

For international orders, customs duties, taxes, or additional fees may apply based on the destination country’s laws and regulations. These charges are the responsibility of the customer. Please check with your local customs office for more information about customs fees, import duties, and taxes that may be applicable before placing an order.

10. Changes to the Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically to stay informed of any updates or changes.

11. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:

Thank you for choosing Designbinaa for your beauty needs! We look forward to serving you.

This Shipping Policy is effective as of March 8, 2025.