Sales Policy

Effective Date: March 8, 2025

At Designbinaa, we are committed to providing you with high-quality beauty products and exceptional service. Our sales policy outlines the terms and conditions under which we conduct sales transactions to ensure a smooth and transparent experience for our customers.

By purchasing from Designbinaa, you agree to the following terms and conditions:

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, in the event of low stock or inventory discrepancies, we reserve the right to limit the quantity of items available for sale or cancel orders due to product unavailability. If an item is out of stock after your order has been placed, we will notify you and offer alternatives or a full refund.

2. Pricing

All prices on the Designbinaa website are listed in USD (U.S. Dollar) unless otherwise stated. Prices are subject to change at any time without notice, and such changes may apply to orders placed after the updated pricing has been posted. While we strive to provide accurate pricing information, errors may occasionally occur. In case of an error, we will notify you and give you the option to proceed with the corrected pricing or cancel your order.

3. Order Process

When you place an order on our website, you will receive an order confirmation via email. This confirmation will include the details of your purchase, including product(s) ordered, price, shipping address, and estimated delivery date. Please review your order carefully, and contact us immediately if there are any discrepancies.

4. Payment Methods

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payments must be processed and cleared before any orders are shipped.

All transactions are securely processed using industry-standard encryption, and your payment information will not be stored or shared with third parties except as necessary for processing your order.

5. Shipping and Delivery

Shipping costs are calculated during the checkout process based on the size, weight, and delivery location of your order. We offer standard and expedited shipping options. Estimated delivery times will be provided at the time of checkout, but please note that delays may occur due to circumstances beyond our control, such as weather, carrier delays, or other unforeseen events.

We currently ship to locations within the United States and internationally. International shipping rates and delivery times will vary depending on the destination country. Any customs duties, taxes, or import fees incurred during international shipments are the responsibility of the customer.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy for eligible items:

  • Returns: You may return unused and unopened products within 30 days of receiving your order. To be eligible for a return, items must be in their original condition and packaging.
  • Refunds: Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items: Some products, such as opened or used items, gift cards, and final sale products, are not eligible for return.

For more details on our returns process, please visit our Returns & Exchanges page.

7. Cancellations

You may cancel your order within 24 hours of placing it by contacting our customer service team at info@designbinaa.com. If the order has already been processed and shipped, we are unable to cancel it, but you may initiate a return once you receive the item.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@designbinaa.com with your order number and a photo of the damaged item. We will either send you a replacement or issue a full refund, depending on your preference and product availability.

9. Sales Tax

Sales tax is applied to orders based on the applicable tax rate in the shipping destination. The tax amount will be calculated and displayed at checkout.

10. Customer Responsibility

By making a purchase on our website, you agree to provide accurate and complete information for your order, including correct shipping details. Any incorrect or incomplete information may result in delays or issues with the delivery of your order, for which Designbinaa will not be held responsible.

11. Changes to the Sales Policy

We reserve the right to modify or update our Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms.

12. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with an order, please contact us:

Thank you for choosing Designbinaa. We look forward to serving you and providing an exceptional shopping experience!

This Sales Policy is effective as of March 8, 2025.