Refund and Returns Policy

Effective Date: March 8, 2025

At Designbinaa, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund and returns policy to ensure a hassle-free experience. Please review the details below to understand our return and refund process.

1. Returns Process

We accept returns on products that are unused, unopened, and in their original condition within 30 days of receiving your order. To initiate a return, please follow these steps:

  • Contact Us: Email us at info@designbinaa.com with your order number and the product(s) you wish to return.
  • Return Authorization: Once we receive your request, we will send you instructions and a return authorization number.
  • Return Shipment: You will be responsible for the cost of return shipping unless the return is due to a damaged or defective item. Please ensure that the items are securely packed to prevent any damage during return shipping.

2. Refunds

After we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Refund Timeline: Once the return is approved, your refund will be processed within 7-10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
  • Partial Refunds: If the returned product is damaged or used, we may issue a partial refund based on the condition of the item.

3. Non-Returnable Items

Certain items are not eligible for returns or refunds, including but not limited to:

  • Products that have been opened or used
  • Gift cards
  • Final sale items
  • Personalized or custom products

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will either issue a replacement or a full refund for the affected item. To expedite the process, please include:

  • A photo of the damaged or defective product
  • Your order number
  • A brief description of the issue

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the replacement product.

6. Shipping Fees

Please note that shipping fees for returns are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item shipped). In such cases, we will cover the cost of return shipping.

7. International Returns

For international customers, return shipping fees and customs duties are the responsibility of the customer. We recommend using a trackable shipping service to return items, as we cannot guarantee receipt of returns without tracking.

8. Customer Responsibility

When returning items, please ensure the products are in their original packaging and in the condition they were received. Returns that do not meet these conditions may be subject to a partial refund or refusal.

9. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any changes.

10. Contact Us

If you have any questions or need assistance with your return, please contact us:

We appreciate your business and strive to ensure that you have a positive experience with Designbinaa. Thank you for shopping with us!

This Refund and Returns Policy is effective as of March 8, 2025.